7 - 8 May, 2018Dubai, United Arab Emirates
Middle East COO Conclave in Financial Services brings together the aristocracy from the region’s banking operations and technology fraternity to address solutions around transforming operational performance in order to increase customer experience with innovative technologies, performance metrics, a matured process design and improvement standard.
Banking and financial services has embraced a global shift to becoming a service oriented industry rather than the typical bank. In today’s modern era, the word “FinTech” is the new bank. Whilst it is understood that any economy requires financial institutions to reserve wealth, the banking industry cannot be eradicated from any market. However, banks do have a life expectancy based upon their performance and contribution to economic growth. Banks that are able to continuously transform and improve their business models and strategy will lead the market, else they will be superseded by upcoming players.
The bank’s operation is a critical function that is responsible to ensure business productivity and lean turnaround time which would lead to ultimate customer satisfaction. Achieving operational excellence is a key for any organization specially to ensure increase levels of people happiness, customer experience, smart strategies, driving effective transformation, continuous improvement and greater turnover. In order to meet these desired goals, the COO’s role is being challenged day in and day out.
Chief Operating Officer, Chief Information Officer, Chief Innovation Officer, Chief Transformation Officer, Chief Strategy Officer, Chief Digital Officer, Chief Quality Officer, Chief Happiness Officer, Group Executives and Heads of the following departments:
Operations, Technology, Innovation, Transformation, Software Engineering, Customer Experience, Service Quality, Operational Excellence, Process Excellence, Artificial Intelligence, Robotics, Continuous Improvement, Process Automation, Process Improvement, Process Champions, Process Design, PMO, Strategy, Service Design, Lean, Six Sigma, Retail Operations, Corporate Operations, Enterprise Operations, Business Operations, Operational Controls, People Engagement, Happiness, Digital Channels, Alternate Channels, Delivery Channels, Digital and FinTech.